The national identity as a motivational factor for better performance in the public sector

Panos Karkatsoulis (Ministry of the Interior, Public Administration, Athens, Greece)
Nikos Michalopoulos (Ministry of the Interior, Public Administration, Athens, Greece)
Vasso Moustakatou (European Commission, Brussels, Belgium)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Publication date: 1 October 2005

Abstract

Purpose

The paper seeks to concern itself with the research field of public sector performance measurement and to introduce the national identity as a performance factor, through a case study.

Design/methodology/approach

The paper attempts an innovative presentation and identification of the attitudes, motivations and beliefs of both Greek people and the volunteers regarding the organisation, the success and the benefits of the Athens 2004 Olympic Games. The paper reviews the literature on the relation of national identity and sports and analyses the opinion polls on the Athens 2004 Olympic Games.

Findings

The paper demonstrates that national identity has been the major motivational factor for the volunteers, whose contribution represented a significant added value to the success of the Olympics. The measurement of performance in such a qualitative analysis is supported by self‐reported customers' satisfaction.

Research limitations/implications

It is not a quantitative, structured and executed initial survey, but a secondary, qualitative one.

Practical implications

The paper suggests the re‐definition of the usually negatively conceived notion of national identity, in a new managerial framework, as a performance factor.

Originality/value

This paper is original in its conception, when linking national identity/patriotism with sports and volunteerism in the context of performance measurement, and has a practical dimension, since it proposes tools for measuring performance in cases where a qualitative analysis is appropriate.

Keywords

Citation

Karkatsoulis, P., Michalopoulos, N. and Moustakatou, V. (2005), "The national identity as a motivational factor for better performance in the public sector", International Journal of Productivity and Performance Management, Vol. 54 No. 7, pp. 579-594. https://doi.org/10.1108/17410400510622241

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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