TY  - JOUR
AB  - Purpose– The purpose of this paper is to describe and illustrate an application of a tool for assessing the maturity and effectiveness of enterprise performance measurement systems.Design/methodology/approach– Assessment elements were defined based on the literature, and the scoring approach was designed based on performance excellence frameworks such as Baldrige and EFQM. A research case application in a Belgian public sector organization is used to illustrate how the tool can be used and the types of insights generated.Findings– The case application indicates that the tool can be used to generate useful and actionable feedback for leadership to increase the maturity of enterprise performance measurement systems. The tool can also be used to longitudinally track progress in performance measurement system effectiveness.Research limitations/implications– The current paper represents the pilot application of the tool. Future work is needed to further test and refine the tool, refine the assessment process, and collect additional assessment data in other organizations.Originality/value– This tool provides a more holistic yet detailed assessment of performance measurement systems. It assesses measurement system design quality, as well as implementation/use Specific feedback on process gaps can be used to detect and address problem areas, providing value for practitioners. The tool provides researchers with a standard, structured approach for collecting and codifying detailed observations and artifacts when studying measurement systems.
VL  - 54
IS  - 5/6
SN  - 1741-0401
DO  - 10.1108/17410400510604557
UR  - https://doi.org/10.1108/17410400510604557
AU  - Van Aken Eileen M.
AU  - Letens Geert
AU  - Coleman Garry D.
AU  - Farris Jennifer
AU  - Van Goubergen Dirk
ED  - Zoe Radnor
ED  - Mike Kennerley
PY  - 2005
Y1  - 2005/01/01
TI  - Assessing maturity and effectiveness of enterprise performance measurement systems
T2  - International Journal of Productivity and Performance Management
PB  - Emerald Group Publishing Limited
SP  - 400
EP  - 418
Y2  - 2024/09/21
ER  -