IT enablement of supply chains: modeling the enablers

Sanjay Jharkharia (Department of Mechanical Engineering, Bundelkhand Institute of Engineering and Technology Jhansi, Jhansi, India)
Ravi Shankar (Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Publication date: 1 December 2004


Some enablers support the information technology (IT) enablement of supply chains. The aim of this paper is to understand mutual influences of these enablers and also to identify those enablers which support other enablers (“driving enablers”) and those which are most influenced by others (“dependent enablers”). A questionnaire‐based survey has been conducted to rank these enablers. The results of the survey and the interpretive structural modeling (ISM) methodology have been used to evolve mutual relationships among these enablers. It is observed that two enablers, namely “awareness about use of IT in supply chains” and “trust among supply chain partners”, have high driving power and therefore deserve serious attention. The study concludes with a discussion and managerial implications.



Jharkharia, S. and Shankar, R. (2004), "IT enablement of supply chains: modeling the enablers", International Journal of Productivity and Performance Management, Vol. 53 No. 8, pp. 700-712.

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Copyright © 2004, Emerald Group Publishing Limited

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