TY  - JOUR
AB  - Purpose– A literature review revealed that none of the few longitudinal studies of enterprise content management (ECM) implementations focus on small and medium‐sized enterprises (SMEs). To contribute to this area, the purpose of this paper is to generate insights in relation to how SMEs can successfully promote implementation of ECM solutions.Design/methodology/approach– The paper presents and analyses a longitudinal study of an ECM project.Findings– The findings of the paper include a definition of a process model for ECM implementation in SMEs, identification of ten success factors related to ECM system implementation, and a definition of a new pattern for ECM technology development, compared to existing case studies.Research limitations/implications– Since it appears to be the first detailed study of ECM system implementation in SMEs, this paper provides a point of departure for future research in the use of ECM technology in SMEs.Practical implications– Practitioners in SMEs preparing to engage in ECM projects may utilize the findings of the paper in relation to managing the implementation process and understanding various benefits that ECM systems can produce.Originality/value– The paper represents a contribution to the sparse literature on ECM implementation. In fact, the case seems to be the first longitudinal study of ECM implementation in SMEs.
VL  - 25
IS  - 4
SN  - 1741-0398
DO  - 10.1108/17410391211245838
UR  - https://doi.org/10.1108/17410391211245838
AU  - Haug Anders
PY  - 2012
Y1  - 2012/01/01
TI  - The implementation of enterprise content management systems in SMEs
T2  - Journal of Enterprise Information Management
PB  - Emerald Group Publishing Limited
SP  - 349
EP  - 372
Y2  - 2024/09/19
ER  -