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Online point‐of‐click Web usability mining with PopEval (C‐Assure Co‐design methodology)

Atta Badii (Intelligent Media Systems and Services Research Group, Informatics Research Centre, University of Reading, Massachusetts, USA)

Journal of Enterprise Information Management

ISSN: 1741-0398

Publication date: 1 August 2004

Abstract

Earlier research has shown that human judgements, particularly retrospective as distinct from real‐time evaluations of painful experiences, are fundamentally flawed when superseded by other experiences. Describes a methodology for the evaluation of user experiences, assisted by a user‐centered co‐design tool for planning, creating and conducting wide‐ranging usability data acquisition throughout the system life cycle from inception to replacement. The results from the tests in this study were found to support the findings from recent cognitive psychology research on J/DM‐PPR theoretic biasing effects. The importance of the findings for software systems, and for interactive Web site development, is that if the interactive features which tax the user's patience and cognitive capability are not severely restraining, then users will be left with a better impression of the usability of the system than would be the case otherwise.

Keywords

Citation

Badii, A. (2004), "Online point‐of‐click Web usability mining with PopEval (C‐Assure Co‐design methodology)", Journal of Enterprise Information Management, Vol. 17 No. 4, pp. 291-300. https://doi.org/10.1108/17410390410548706

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited