Modelling human boredom at work: mathematical formulations and a probabilistic framework

Abstract

Purpose

Boredom is believed to be the common cause of workers' absenteeism, accidents, job dissatisfaction, and performance variations in manufacturing environments with repetitive jobs. Effectively measuring and possibly predicting job boredom is the key to the design and implementation of appropriate strategies to deal with such undesirable emotional state. The purpose of this paper is to present new methodologies to measure and predict human boredom at work.

Design/methodology/approach

Two series of mathematical formulations, linear and nonlinear, to describe the variation of human boredom at work are first presented. Given the complexity of human emotions, the authors also present a probabilistic framework based on state‐of‐the‐art Bayesian networks to model employees' boredom at work.

Findings

The proposed methods centre on the prediction and measurement of human boredom at work. They enable managers to take proactive actions to deal with human boredom at work. Examples of such actions are task rotation and job redesign.

Research limitations/implications

The proposed methods are verified using a number of cases describing a set of phenomena that may occur in the real world. However, further research is required to demonstrate the validity of the models using real world data.

Originality/value

According to accessible literature, human boredom is being measured by self reporting scales thus far. This study describes and demonstrates analytical approaches to model human boredom at work.

Citation

Azizi, N., Liang, M. and Zolfaghari, S. (2013), "Modelling human boredom at work: mathematical formulations and a probabilistic framework", Journal of Manufacturing Technology Management, Vol. 24 No. 5, pp. 711-746. https://doi.org/10.1108/17410381311327981