An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance

Woan‐Yuh Jang (Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan)
Ching‐I Lin (Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan Department of Industrial Management, Lunghwa University of Science and Technology, Taoyuan, Taiwan)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Publication date: 8 February 2008

Abstract

Purpose

The purpose of this study is to empirically examine whether business can benefit from ISO 9000, and examines how motivation impacts the depth of ISO 9000 implementation and how the depth of ISO 9000 implementation impacts a firm's performance in Taiwan.

Design/methodology/approach

A survey questionnaire was mailed to the 1,668 companies with ISO 9000 certification, and a total of 441 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 motivation and ISO 9000 implementation depth and how implementation depth influences firm performance.

Findings

The results demonstrate that a positive relationship exists between the extent to which companies implement ISO 9000 and firm performance. Additionally, internal motivation fully mediates the relationship between external motivation and ISO implementation depth. Furthermore, the implementation of ISO 9000 directly and positively influences operational performance and indirectly affects market performance, in turn positively impacting business performance.

Originality/value

This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, the implementation depth underlying processes, and ISO 9000 performance.

Keywords

Citation

Jang, W. and Lin, C. (2008), "An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance", Journal of Manufacturing Technology Management, Vol. 19 No. 2, pp. 194-216. https://doi.org/10.1108/17410380810847918

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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