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A questionnaire operationalising Hayes and Wheelwright's four‐stage concept

Frank E. Rowbotham (Principal Lecturer, Department of Strategy and Management, Leicester Business School, De Montfort University, Leicester, UK)
David Barnes (Senior Lecturer, School of Management, Royal Holloway, University of London, Egham, UK)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 1 October 2004



Despite its widespread acceptance, little practical application of the Hayes and Wheelwright four‐stage model is reported in the literature. This paper formulates a questionnaire to classify manufacturing companies under the Hayes and Wheelwright four‐stage model and assesses the reliability of the instrument. In an application of the questionnaire to three small manufacturing companies, the paper finds that half of the questions asked are statistically reliable according to the Interclass Correlation method. An in‐depth cross‐case study of the three organisations reveals patterns of management which further support the statistically reliable questions. The overall conclusion is that further research on questionnaires as instruments for exploring the four‐stage concept is necessary before a reliable method is available.



Rowbotham, F.E. and Barnes, D. (2004), "A questionnaire operationalising Hayes and Wheelwright's four‐stage concept", Journal of Manufacturing Technology Management, Vol. 15 No. 7, pp. 651-661.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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