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Customer‐focused rating system of supplier quality performance

Chee‐Cheng Chen (Assistant Professor based in the Department of Business Administration, National Pingtung University of Science and Technology, Taiwan, Republic of China)
Tsu‐Ming Yeh (Doctoral student based in the Department of Industrial Engineering, Chung‐Yuan Christian University, Taiwan, Republic of China)
Ching‐Chow Yang (Associate Professor, based in the Department of Industrial Engineering, Chung‐Yuan Christian University, Taiwan, Republic of China)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 1 October 2004

Abstract

This paper establishes an objective‐orientation driven supplier customer satisfaction performance rating system. The purpose is to provide a methodology for “integrating supplier and manufacturer capabilities and applying different strategies for quality improvement”. This study was undertaken to specify the interaction and mutual movement among three groups in the supply chain “Supplier‐Manufacturer‐Customer” and integrate the results from four factors: incoming inspection, line reject performance, supplier service quality and product reliability. These factors are transformed into measurable, quantitative, Just‐in‐time (JIT) parameters, utilized in planning and establishing a supplier performance rating system focused on satisfying both internal and external customers.

Keywords

Citation

Chen, C., Yeh, T. and Yang, C. (2004), "Customer‐focused rating system of supplier quality performance", Journal of Manufacturing Technology Management, Vol. 15 No. 7, pp. 599-606. https://doi.org/10.1108/17410380410555844

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited