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The risk to organisational excellence by processes that limit managerial knowledge and perception

Rod Gapp (Director Masters of Management (Innovation and Change) and (Research), Department of Management, Griffith Business School, Griffith University, Gold Coast, Queensland, Australia)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 1 July 2004



The focus on organisational excellence in the first instance must be excellence, defined by The Australian Concise Oxford Dictionary as “surpassing merit; thing in which persons etc. excel,” where to excel is to “be superior”. To be excellent one must exceed the existing, to “do more than is warranted by, go beyond the limit set by … surpass.” This paper examines the limits to organisational excellence by investigating the knowledge base behind the perceptions, values and beliefs that have developed both within business and business education over the last 100 years and provides supporting argument from relevant researchers. These authors postulate that such developments have placed limits at both the managerial and organisational levels by developing attitudes and beliefs that are actually in opposition to the real concept of capitalism. Such limits disempower the agents who have the real ability to achieve excellence within the organisation through increasing quality, effectiveness and cooperation.



Gapp, R. (2004), "The risk to organisational excellence by processes that limit managerial knowledge and perception", Journal of Manufacturing Technology Management, Vol. 15 No. 5, pp. 387-393.



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Copyright © 2004, Emerald Group Publishing Limited

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