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Balanced scorecards for strategic and sustainable continuous improvement capability

Mandar Dabhilkar (Doctoral Student, at the Department of Industrial Engineering and Management, University of Gävle, Gävle, Sweden)
Lars Bengtsson (Associate Professor, at the Department of Industrial Engineering and Management, University of Gävle, Gävle, Sweden)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 1 June 2004

Abstract

Illustrates how strategic continuous improvement (CI) capabilities were developed in three Swedish manufacturing companies that have implemented the Balanced Scorecard (BSC). A multiple case study was conducted; each company followed a unique team‐based CI strategy. Shows how the use of BSC was adapted to the specific characteristics that each of the CI strategies entail. Furthermore, shows that it could be difficult to sustain the capability that was developed. However, also finds that certain mechanisms in the management control system, as well as the presence of an advanced work organisation, may help in sustaining the strategic CI capability.

Keywords

Citation

Dabhilkar, M. and Bengtsson, L. (2004), "Balanced scorecards for strategic and sustainable continuous improvement capability", Journal of Manufacturing Technology Management, Vol. 15 No. 4, pp. 350-359. https://doi.org/10.1108/17410380410535053

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited