TY  - JOUR
AB  - The aim of this paper is to explore and represent the dynamic relationship between total quality management (TQM), corporate strategy and resultant business operations. In particular, the paper seeks to determine the impact of TQM at the strategic level and how business operations are consequently developed and deployed. These issues are of interest to managers in organisations who want to move their TQM programmes beyond incremental operational improvements and to use TQM to influence, first, the strategy process and, second, business operations. Using an inductive grounded theory research methodology, the paper describes the development of a series of grounded models, which show the dynamic interaction between TQM, strategy and operations. It is concluded that the models represent a suitable framework for further in‐depth case‐based research in the area of TQM, strategy and business operations.
VL  - 15
IS  - 3
SN  - 1741-038X
DO  - 10.1108/17410380410523489
UR  - https://doi.org/10.1108/17410380410523489
AU  - Leonard Denis
AU  - McAdam Rodney
PY  - 2004
Y1  - 2004/01/01
TI  - Total quality management in strategy and operations: dynamic grounded models
T2  - Journal of Manufacturing Technology Management
PB  - Emerald Group Publishing Limited
SP  - 254
EP  - 266
Y2  - 2024/04/23
ER  -