Integrated framework for satisfaction assessment in construction sector

Abstract

Purpose

The purpose of this paper is to discuss assessment of the satisfaction levels of different members of a construction project team as a basis for meeting the needs of the client.

Design/methodology/approach

An integrated framework is proposed that enables a collaboration of construction clients and project participants based on the recognition of the satisfaction requirements of every participant represented in the project team. The framework is developed to prioritise the satisfaction attributes of flexible number of construction clients and project participants, and enables the integration of these participants and their satisfaction attributes using mathematical and engineering techniques.

Findings

The framework can be applied at the different phases of the project life cycle. In addition, the satisfaction levels of construction clients and the project participants can be enhanced by focussing on the values of their satisfaction attributes and improving the integration of the project team.

Practical implications

The paper shows that a collaboration of construction clients and project participants based on the recognition and acknowledgement of each participant and their requirements is essential to improving project satisfaction in the construction sector.

Originality/value

The framework captures and analyzes the level of integrated project team satisfaction. The outcome of the study will improve understanding the satisfaction requirements of every client and participant represented in a given construction project team.

Citation

Nzekwe‐Excel, C., Nwagboso, C., Georgakis, P. and Proverbs, D. (2010), "Integrated framework for satisfaction assessment in construction sector", Journal of Engineering, Design and Technology, Vol. 8 No. 2, pp. 168-188. https://doi.org/10.1108/17260531011062546