When facing the global severe competition, the enterprises all try their best to upgrade the quality, reduce the costs to reach the goal of customer satisfaction. Motorola was the earliest firm creating the term Six Sigma (6 σ); GE was the enterprise successfully fulfilling Six Sigma. The success of these two firms revealed the prominent effects and became the worldclass model enterprises. The main purpose of promoting Six Sigma activity was to reduce the possible defects in the business process to the least through designing and monitoring business process in order to reach the goals such as the best quality and efficiency, the lowest costs, the shortest circular process time, maximum profits and customer satisfaction. This research used the Six Sigma technique to improve the business process of ceramics manufacturing plant and find out the major factors of slower core task time by the analytical process of Process Mapping, Pareto Chart, Simul8 simulation software and figures and proposed the improvement measures. Through the confirmation of the case companies, it successfully reduced the core process time and the organizational costs and increased the capacity.
Chung, Y., Yen, T., Hsu, Y., Tsai, C. and Chen, C. (2008), "Research on Using Six Sigma Tool to Reduce the Core Process Time", Asian Journal on Quality, Vol. 9 No. 1, pp. 94-102. https://doi.org/10.1108/15982688200800006Download as .RIS
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