The trend towards employee involvement (EI) has redefined the employer‐employee relationship and, for many organisations, has brought about a fundamental change in organisational performance. This paper begins with a review of EI concepts and typologies. It goes on to elaborate need for the adoption of EI practices and discuss the factors affecting the adoption. The main theme of the quality management (QM) literature will then be presented addressing its concepts, principles and elements. Drawing on the theoretical and practitioners’ perspectives, the paper also discusses the significance of integrating EI/QM practices to sustain organisational performance improvement.
Fai Pun, K. (2003), "Exploring Employee Involvement and Quality Management Practices: A Review of the Literature", Asian Journal on Quality, Vol. 4 No. 2, pp. 123-144. https://doi.org/10.1108/15982688200300023
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