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Towards a “better” University: the Use of the EFQM Model in a UK Higher Education Institution

Jacqueline Blackmore (Faculty Quality Manager, Faculty of Busines and Law, Liverpool John Moores University, 98 Mount Pleasant, Liverpool)
Alex Douglas (Senior Lecturer in Operations Management, Faculty of Busines and Law, Liverpool John Moores University, 98 Mount Pleasant, Liverpool)

Asian Journal on Quality

ISSN: 1598-2688

Article publication date: 21 August 2003

Abstract

This paper examines the use of the EFQM Model in H.E. Institutions in the UK and offers a case study of how one University used the Excellence Model as a means to change the way it operated. It identifies and disucsses the critical success factors for a university utilising the Model, in particular Leadership (criteria 1), People Management, particularly with regard to performance evaluation (criteria 3), having key processes in place (criteria 5) and the identification of the correct key performance results for its various stakeholders (criteria 9).

Keywords

Citation

Blackmore, J. and Douglas, A. (2003), "Towards a “better” University: the Use of the EFQM Model in a UK Higher Education Institution", Asian Journal on Quality, Vol. 4 No. 2, pp. 1-15. https://doi.org/10.1108/15982688200300016

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited