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Business excellence through total supply chain quality management

Kamran Rashid (Department of Operations & Supply Chain, University of Management & Technology, Lahore, Pakistan)
M.M. Haris Aslam (Department of Operations & Supply Chain, University of Management & Technology, Lahore, Pakistan)

Asian Journal on Quality

ISSN: 1598-2688

Article publication date: 23 November 2012

Abstract

Purpose

The purpose of this paper is to show how the quality practices such as leadership and strategic quality planning, supplier relationship management, customer focus, quality data and reporting, process management and human resource management are as relevant to supply chains as they are to an individual firm.

Design/methodology/approach

Based on the review of relevant literature, propositions have been framed to stimulate future research. In order to evaluate the quality management (QM) practices in Pakistani supply chains, three cases have been presented. These cases provide information about QM practices of the case companies with respect to the supply chains they represent. Based on the case comparisons, common themes regarding the state of QM in Pakistani supply chains have been identified.

Findings

The current study shows that the state of QM in the supply chain context is at a primitive level in Pakistan. Most organizations have instituted quality departments and devised quality policy and planning inspired by ISO 9000 standards. However, quality culture that promotes bottom‐up improvement throughout the organization is nonexistent. Compared with the proposed framework of total supply chain quality management (TSCQM), Pakistani organizations have a long way to go before any significant integration can be achieved in the quality functions at the supply chain level.

Originality/value

Building upon the current literature in the field of supply chain and QM, the current study proposes a new, more comprehensive framework TSCQM.

Keywords

Citation

Rashid, K. and Haris Aslam, M.M. (2012), "Business excellence through total supply chain quality management", Asian Journal on Quality, Vol. 13 No. 3, pp. 309-324. https://doi.org/10.1108/15982681211287829

Publisher

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Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited