Trust Me: A Scale for Measuring Manager‐Employee Trust

Abstract

This study investigates the conceptual and psychometric properties of trust in organizations. Critical review of recent literature led to the conclusion that there is no single agreed upon definition of trust and that controversy exists as to its construct validity. We present empirical results based on a complex procedure for scale development, which includes a design made up of four separate stages of research. The construct of trust in employment relationships was ultimately refined to entail three dimensions: harmony, reliability, and concern (HRC). The final results of this study led to the development of a standardized 16‐item instrument that can be used to measure trust in the context of employment relationships. Evidence of the scale’s reliability, factor structure, and validity is also presented.

Citation

Tzafrir, S.S. and Dolan, S.L. (2004), "Trust Me: A Scale for Measuring Manager‐Employee Trust", Management Research, Vol. 2 No. 2, pp. 115-132. https://doi.org/10.1108/15365430480000505