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Structuring stakeholder e‐inclusion needs

David Wright (Trilateral Research & Consulting LLP, London, UK)

Journal of Information, Communication and Ethics in Society

ISSN: 1477-996X

Article publication date: 4 May 2010




This purpose of this paper is to identify principal stakeholders and needs in e‐inclusion, with particular reference to senior citizens, determining to what extent those needs are being met or could be met by other stakeholders. It considers inclusive stakeholder organisational structures that could address unmet needs.


Although the European Commission (EC), Member States, local authorities, industry, and researchers have called for greater collaboration and partnerships among stakeholders to overcome the so‐called digital divides, little attention has been giv]en to the form of collaboration. Reviewing various policy‐oriented documents, this paper compiles a list of principal stakeholders and their e‐inclusion needs, reviews existing multi‐stakeholder undertakings and partnership structures as candidates for addressing needs not already met.


Many important e‐inclusion needs are not addressed by any multi‐stakeholder undertaking. Some structured collaboration or partnership should address those needs. A new structure should not merely represent all interested stakeholders, but involve them in decision‐making processes.

Research limitations/implications

This is a conceptual paper, constrained by length from producing a detailed list of needs. Similarly, although the paper identifies 12 different stakeholder categories, some could be further segmented.

Practical implications

Further research and analysis could be undertaken sourcing each identified need, perhaps adding others and further segmenting stakeholder categories.


The paper is of value to stakeholders involved or interested in e‐inclusion efforts. It uses a novel, straight‐forward, approach for identifying stakeholders and needs, who can meet those needs and who is addressing those needs.



Wright, D. (2010), "Structuring stakeholder e‐inclusion needs", Journal of Information, Communication and Ethics in Society, Vol. 8 No. 2, pp. 178-205.



Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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