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A phenomenological perspective on clinical communication and interaction: The case of electronic health records

Lars Botin (Aalborg University, Aalborg, Denmark)

Journal of Information, Communication and Ethics in Society

ISSN: 1477-996X

Article publication date: 22 August 2007

1019

Abstract

Purpose

The purpose of this paper is to investigate how people communicate in organisations.

Design/methodology/approach

The approach in doing this is based on two pillars. One being a philosophical phenomenological approach dealing mainly ethical questions concerning communication and interaction in designing and implementing electronic health records (EHR). The other is videoobservation of work procedures in hospitals because appropriate for unveiling tacit knowledge in an organisation.

Findings

The paper discusses the inappropriate design and implementation of actual EHR's in the Danish hospital system. Where the technology is based on hierarchical and economic structured managerialist thinking and doing, that eliminates the everyday knowledge of nursing staff and the patient.

Originality/value

The value of this paper that it lays forward the inappropriate paradigmatic thinking of hospital systems concerning communication and interaction in designing and implementing EHRs.

Keywords

Citation

Botin, L. (2007), "A phenomenological perspective on clinical communication and interaction: The case of electronic health records", Journal of Information, Communication and Ethics in Society, Vol. 5 No. 1, pp. 20-32. https://doi.org/10.1108/14779960710822665

Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

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