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A foundation for understanding online trust in electronic commerce

Beverly Kracher (College of Business Administration, Creighton University, Omaha, NE 68178, USA)
Cynthia L. Corritore (College of Business Administration, Creighton University, Omaha, NE 68178, USA)
Susan Wiedenbeck (College of Information Science & Technology, Drexel University, Philadelphia, PA 19104, USA)

Journal of Information, Communication and Ethics in Society

ISSN: 1477-996X

Article publication date: 31 August 2005

2718

Abstract

Trust is a key concept in business, particularly in electronic commerce (e‐commerce). In order to understand online trust, one must first study trust research conducted in the offline world. The findings of such studies, dating from the 1950’s to the present, provide a foundation for online trust theory in e‐commerce. This paper provides an overview of the existing trust literature from the fields of philosophy, psychology, sociology, management, and marketing. Based on these bodies of work, online trust is briefly explored. The range of topics for future research in online trust in e‐commerce is presented.

Keywords

Citation

Kracher, B., Corritore, C.L. and Wiedenbeck, S. (2005), "A foundation for understanding online trust in electronic commerce", Journal of Information, Communication and Ethics in Society, Vol. 3 No. 3, pp. 131-141. https://doi.org/10.1108/14779960580000267

Publisher

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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