The role of control and other factors in the electronic surveillance workplace

Abstract

Many office workers use computers and the Internet not only to get their daily jobs done but also to deal with their personal businesses. Therefore employers nowadays monitor their employees electronically to prevent the misuse of the company resources. The use of electronic monitoring in organizations causes issues of trust and privacy. This study is dedicated to developing a conceptual model on the two issues under electronic monitoring. Control, considered as the essence of the definition of privacy as well as the foundation of the control model in the theory of procedural justice, plays an important role to people’s privacy concerns and trust. People’s perceived‐self, as essential in the group‐value model in the theory of procedural justice and in the cultural studies, also plays an important role to people’s privacy concerns and trust. This study presents research hypotheses on trust and privacy under electronic surveillance based on the two models of the theory of procedural justice, social identity theory, and cultural studies.

Citation

Chen, J.V. and Park, Y. (2005), "The role of control and other factors in the electronic surveillance workplace", Journal of Information, Communication and Ethics in Society, Vol. 3 No. 2, pp. 79-91. https://doi.org/10.1108/14779960580000263