TY - JOUR AB - Purpose– The purpose of the paper is to highlight the critical success factors that were involved in crafting a strategic architecture for E‐learning at H.P. University in IndiaDesign/methodology/approach– A descriptive survey type of research design was used. An empirical study was conducted on students attending personal contact programs (PCP) to figure out the importance of E‐learning in distance education programs.Findings– It was found that that the current practices of instruction are reasonable within PCPs. However, staff don't have a high level of interest in the ICT program, though the learners are ICT savvy. In addition, there is no regular electricity supply, a lack of facilities and consumables to facilitate using the technology.Research limitations– Although an empirical study was conducted, respondents sometimes don't divulge full informationPractical implications– The article addresses the critical success factors in crafting a strategic architecture for E‐learning at H.P. University. E‐learning is necessary for PCP students as they lose contact with their teachers after their PCP programs.Originality/value– The article addresses the critical success factors for implementing E‐Learning in a traditional university environment. VL - 24 IS - 6 SN - 1477-7282 DO - 10.1108/14777281011084694 UR - https://doi.org/10.1108/14777281011084694 AU - Sharma Kunal PY - 2010 Y1 - 2010/01/01 TI - Critical success factors in crafting a strategic architecture for e‐learning: a case study at H.P. University, India T2 - Development and Learning in Organizations: An International Journal PB - Emerald Group Publishing Limited SP - 8 EP - 11 Y2 - 2024/04/16 ER -