A key differentiator

Development and Learning in Organizations

ISSN: 1477-7282

Publication date: 2 October 2009



The purpose of this paper is to review the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.


This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.


Organizational learning has always been vitally important. If anything, it is even more crucial today. New technologies and innovations constantly emerge and help to make an already competitive business environment even tougher. Only the strong survive and that's invariably those companies able to equip their employees and customers with the key skills and knowledge needed to meet current and future challenges. Given this scenario, corporate universities have a significant role to play. Leaders at Alcatel‐Lucent are clearly aware of this fact. This university is a product of the merger between Alcatel and Lucent Technologies and is considered vital in the company's quest to succeed. And so far, so good. It has taken the Alcatel‐Lucent University just two years to create the added value necessary to provide a competitive advantage for the organization.

Practical implications

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.


The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.



(2009), "A key differentiator", Development and Learning in Organizations, Vol. 23 No. 6, pp. 28-30. https://doi.org/10.1108/14777280910994903

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Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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