Organizational change, learning and metrics: hard and soft ways to effective organizational change

Bob Garratt (Visiting Professor at Cass Business School and Chairman of Board Performance Limited. E‐mail: garratts@btconnect.com)

Development and Learning in Organizations

ISSN: 1477-7282

Publication date: 1 December 2005

Abstract

Purpose

To explore the nature of learning in organizations. To link organizational change to learning.

Design/methodology/approach

The article looks initially at some historical factors before getting into practical issues.

Findings

Learning and organizational change need to be linked. The use of the Organizational Capability Survey is outlined.

Practical implications

The article shows how an Organizational Capability Survey can be used. It also alludes to the use of web‐based approaches.

Originality/value

The article will be of value to anyone in organizations struggling with major change.

Keywords

Citation

Garratt, B. (2005), "Organizational change, learning and metrics: hard and soft ways to effective organizational change", Development and Learning in Organizations, Vol. 19 No. 6, pp. 4-6. https://doi.org/10.1108/14777280510624231

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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