In our previous article we looked at the history of quality development and discussed how the implementation of clinical governance provides the opportunity to begin the cultural shift necessary to underpin quality in the modern NHS. This article begins an explanation of the model of quality improvement followed by delegates to the Clinical Governance Development Programme by looking at the service review process delegate teams undertake.
Cullen, R., Nicholls, S. and Halligan, A. (2000), "Reviewing a service – discovering the unwritten rules", British Journal of Clinical Governance, Vol. 5 No. 4, pp. 233-239. https://doi.org/10.1108/14777270010734073Download as .RIS
MCB UP Ltd
Copyright © 2000, MCB UP Limited