Reviewing a service – discovering the unwritten rules

R. Cullen (Programme Director at the National Clinical Governance Support Team)
S. Nicholls (Researcher at the National Clinical Governance Support Team)
A. Halligan (Head at the National Clinical Governance Support Team)

British Journal of Clinical Governance

ISSN: 1466-4100

Publication date: 1 December 2000

Abstract

In our previous article we looked at the history of quality development and discussed how the implementation of clinical governance provides the opportunity to begin the cultural shift necessary to underpin quality in the modern NHS. This article begins an explanation of the model of quality improvement followed by delegates to the Clinical Governance Development Programme by looking at the service review process delegate teams undertake.

Keywords

Citation

Cullen, R., Nicholls, S. and Halligan, A. (2000), "Reviewing a service – discovering the unwritten rules", British Journal of Clinical Governance, Vol. 5 No. 4, pp. 233-239. https://doi.org/10.1108/14777270010734073

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Publisher

:

MCB UP Ltd

Copyright © 2000, MCB UP Limited

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