This paper aims to examine the influence of age and age‐related attitudes on relationship factors. In addition, it seeks to assess how both factors affect care service work performance.
The paper explores the influence of age and age‐related attitudes on the relationship quality among employees, affecting performance in mentally and physically demanding work settings. The authors conducted the research in six residential homes for the elderly in Germany (152 respondents) and collected the data with questionnaires. Data are analyzed by multi‐hierarchical regression analyses.
Results show that age‐related attitudes (intergenerational cooperation and the perception of older employees' capabilities) are important factors influencing the perceived quality level of in‐group cooperation. Both age‐related attitudes and relationship factors influence perceived employee performance, and job satisfaction.
The findings contribute to understanding how age‐related attitudes influence relationships among employees, the relationship between employees and supervisor, and the effect on service performance. The mono‐cultural sample might be a limitation, as well as the composition of the sample: The majority of respondents were female.
For leaders, supervisors and managers the results contribute to understanding how employees' age‐related attitudes, in mentally and physically demanding work settings, influence the quality level of relationships and outcomes. This is relevant in the context of leaders/supervisors promoting followers' individual development and group/team development.
The paper shows that in care service work with an increasing number of older employees, the positive perception of age‐related attitudes influences relationship quality and performance positively.
Josef Gellert, F. and Schalk, R. (2012), "Age‐related attitudes: the influence on relationships and performance at work", Journal of Health Organization and Management, Vol. 26 No. 1, pp. 98-117. https://doi.org/10.1108/14777261211211115Download as .RIS
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