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Accountability framework for managing stakeholders of health programs

Kathryn H. Dansky (Department of Health Policy and Administration, The Pennsylvania State University, University Park, Pennsylvania, USA)
Larry S. Gamm (Department of Health Policy and Management, Texas A&M University, College Station, Texas, USA)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 1 August 2004



Understanding the incentives of stakeholders and employing effective management practices with various stakeholder groups is essential for program sustainability. This paper offers a conceptual model that depicts four different types of stakeholder interests that are relevant to health service organizations. The study identified the major stakeholders of telehealth programs, compared the influence of stakeholders by organizational ownership and investigated the practices used to manage these stakeholders. Quantitative and qualitative analyses demonstrated empirical support for the stakeholder model. The paper suggests that the model can be used as a stakeholder management tool in healthcare organizations and offers an assessment of the utility of the stakeholder framework in organizational research.



Dansky, K.H. and Gamm, L.S. (2004), "Accountability framework for managing stakeholders of health programs", Journal of Health Organization and Management, Vol. 18 No. 4, pp. 290-304.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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