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A management information system to plan and monitor the delivery of health‐care services in government hospitals in India

K.V. Ramani (Indian Institute of Management, Ahmedabad, India)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 1 June 2004

Abstract

Governments all over the world are getting increasingly concerned about their ability to meet their social obligations in the health sector. In this paper, we discuss the design and development of a management information system (MIS) to plan and monitor the delivery of healthcare services in government hospitals in India. Our MIS design is based on an understanding of the working of several municipal, district, and state government hospitals. In order to understand the magnitude and complexity of various issues faced by the government hospitals, we analyze the working of three large tertiary care hospitals administered by the Ahmedabad Municipal Corporation. The hospital managers are very concerned about the lack of hospital infrastructure and resources to provide a satisfactory level of service. Equally concerned are the government administrators who have limited financial resources to offer healthcare services at subsidized rates. A comprehensive hospital MIS is thus necessary to plan and monitor the delivery of hospital services efficiently and effectively.

Keywords

Citation

Ramani, K.V. (2004), "A management information system to plan and monitor the delivery of health‐care services in government hospitals in India", Journal of Health Organization and Management, Vol. 18 No. 3, pp. 207-220. https://doi.org/10.1108/14777260410548446

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited