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Managing in the New Zealand health service: The interpretation of experience

Steve McKenna (School of Administrative Studies, York University, Toronto, Canada)
Julia Richardson (School of Administrative Studies, York University, Toronto, Canada)

Journal of Health Organization and Management

ISSN: 1477-7266

Article publication date: 1 April 2003

654

Abstract

This paper investigates the managerial life and experiences of a group of service leaders in one region of the New Zealand health service. Through a complexity map methodology, creative interviewing, participant storytelling and presentation of their experiential narratives, the paper seeks to investigate how service leaders make sense of their complexity. First, the paper outlines the New Zealand health service context. Second, the paper introduces the sample of managers involved in the study. Third, the methodological framework of the study is outlined. Fourth, the data collected are described in the context of Gabriel's “tropes of story work”. Fifth, the concept of “narrative thought” is introduced to interpret the use of attributions by health service managers as a means of fulfilling their needs and desires. The paper concludes by suggesting that through narrative sense‐making managers are able to maintain a strong sense of self and identity even in stressful, pressurised, difficult and complex circumstances.

Keywords

Citation

McKenna, S. and Richardson, J. (2003), "Managing in the New Zealand health service: The interpretation of experience", Journal of Health Organization and Management, Vol. 17 No. 2, pp. 74-87. https://doi.org/10.1108/14777260310476131

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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