‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development

Abstract

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department.

Citation

Nancarrow, S., Johns, A. and Vernon, W. (2004), "‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development", Journal of Integrated Care, Vol. 12 No. 6, pp. 14-21. https://doi.org/10.1108/14769018200400044