In this paper, we draw on ethnographic research which tracked older people's journeys through the health and social care system, highlighting some of the key issues which will need to be addressed if the new single assessment process is to become user‐ and carer‐friendly. We argue that the concept of the ‘whole system’ is a misnomer, and a more accurate picture is that of a world at war, with territorial disputes rife and border controls tighter than ever. We suggest that too much emphasis has been placed on IT systems and paperwork and that the real challenge is to cut through the jargon of modernisation and to see things from a wholly different perspective.
Cornes, M. and Clough, R. (2004), "Inside Multi‐disciplinary Practice: Challenges for Single Assessment", Journal of Integrated Care, Vol. 12 No. 2, pp. 3-13. https://doi.org/10.1108/14769018200400010Download as .RIS
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