This article describes research into the understanding and use of the system of National Vocational Qualifications by middle managers in local authority social services departments. It highlights the barriers that must be overcome if this system is to make a positive impact on the quality of care.
Sargeant, A. (2000), "Using the NVQ system to Manage the Quality of Community Care. The Experience of Middle Managers in Local Authority Social Service Departments", Journal of Integrated Care, Vol. 8 No. 5, pp. 35-39. https://doi.org/10.1108/14769018200000042Download as .RIS
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