This article reviews the evidence on the benefits of innovative practice‐based social work, in the context of attempts to improve multi‐agency collaboration through structural change, procedural regulation and process redesign. It concludes that the model can generate improvements in productivity and in responses to customer needs.
Cumella, S. and Le Mesurier, N. (1999), "Re‐Designing Health and Social Care for Older People: Multi‐Skill Case Teams in Primary Care", Journal of Integrated Care, Vol. 7 No. 6, pp. 17-24. https://doi.org/10.1108/14769018199900043
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