Client Feedback: Does it Lead to Improved Services? Part 2: An Evaluation of the Effectiveness of Annual Client Feedback Surveys

Gill Lewin (Silver Chain, Western Australia)

Journal of Integrated Care

ISSN: 1476-9018

Publication date: 1 April 1998

Abstract

Having Developed a valid and reliable client feedback survey tool, described in Part 1 of this paper (MCC, 6.1), Silver Chain went on to implement an association‐wide annual survey and then to evaluate the survey's effectiveness. This paper reports on the outcome of this evaluation.

Citation

Lewin, G. (1998), "Client Feedback: Does it Lead to Improved Services? Part 2: An Evaluation of the Effectiveness of Annual Client Feedback Surveys", Journal of Integrated Care, Vol. 6 No. 2, pp. 65-72. https://doi.org/10.1108/14769018199800013

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1998, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.