This commentary aims to explore the frequent omission of service users and their critiques from the modern history of health and social care integration.
The article is based on evidence, particularly the evidence emerging from service users' “experiential knowledge”.
The frequent contradiction that while user involvement has become an article of policy and practice, it is frequently ignored or overlooked.
The findings have major implications for research and evaluation.
It is possible to reduce bias by including service user perspectives.
The article denotes recognition of service user rights and the contribution they can make to research and policy and practice development.
The article is a reminder of the importance of including service user viewpoints in modern public policy.
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