Allan Boroughs and Jane Saunders of Orion Partners use their experience of implementing shared service models to identify the critical factors for success and to highlight the potential pitfalls.
Boroughs, A. and Saunders, J. (2007), "Shared services the work for the business: Implementing shared service models that realize genuine business benefits", Strategic HR Review, Vol. 6 No. 4, pp. 28-31. https://doi.org/10.1108/14754390980000984Download as .RIS
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