The HR function is increasingly driven by effectiveness, efficiency and performance. This means taking a structured approach to HR operational excellence and applying business metrics and methodologies. Nicholas J. Higgins, dean of the International School of Human Capital Management, explains how the concept of Lean HR can bring clarity to the cost‐value relationship.
Higgins, N. (2007), "Putting Lean HR into practice: Shifting the focus from cost reduction to operational excellence", Strategic HR Review, Vol. 6 No. 4, pp. 16-19. https://doi.org/10.1108/14754390980000981Download as .RIS
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