TY - JOUR AB - Bernard Herdan, previously CEO of the UK Passport Service and now executive director, service planning and delivery at the restructured organization, discusses the preparation that made this major change happen with ease. VL - 6 IS - 6 SN - 1475-4398 DO - 10.1108/14754390780001007 UR - https://doi.org/10.1108/14754390780001007 AU - Herdan Bernard PY - 2007 Y1 - 2007/01/01 TI - Preparing for change at the UKPS T2 - Strategic HR Review PB - Emerald Group Publishing Limited SP - 8 EP - 9 Y2 - 2024/04/24 ER -