Improving retention with a recognition overhaul: Why Craegmoor Healthcare regularly reassesses its rewards and training

Strategic HR Review

ISSN: 1475-4398

Publication date: 1 January 2007

Abstract

Keeping a close eye on what motivates employees made all the difference to Craegmoor Healthcare’s staff turnover rates, as its HR and IT director, Denise Keating, explains in this article. By focusing on three priority areas for improvement (management development, staff training and recognition), the company was able to improve its retention rates by 3 per cent, between mid‐2004 and the end of 2006.

Keywords

Citation

Keating, D. (2007), "Improving retention with a recognition overhaul: Why Craegmoor Healthcare regularly reassesses its rewards and training", Strategic HR Review, Vol. 6 No. 2, pp. 32-35. https://doi.org/10.1108/14754390780000955

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Publisher

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Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

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