Working with organizations around the world to calculate the top drivers of employee engagement, Hewitt’s Ray Baumruk knows how businesses can harness such knowledge to become more successful. Here, he explains to Bob Gorman why the manager is critical to increasing engagement and improving performance and profitability.
Baumruk, R. (2006), "Why managers are crucial to increasing engagement: Identifying steps managers can take to engage their workforce", Strategic HR Review, Vol. 5 No. 2, pp. 24-27. https://doi.org/10.1108/14754390680000863Download as .RIS
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