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Understanding and motivating employees at WH Smith

Strategic HR Review

ISSN: 1475-4398

Article publication date: 1 November 2005


Following a number of management team changes, WH Smith Travel wanted to establish how its employees viewed the company’s organizational culture. Here, Gareth English, senior consultant with business psychology experts, OPP, explains how conducting workforce surveys helped to gauge the impact of the changes, identify areas for improvement and encourage employee engagement.



English, G. (2005), "Understanding and motivating employees at WH Smith", Strategic HR Review, Vol. 5 No. 1, pp. 28-31.



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Copyright © 2005, Emerald Group Publishing Limited