Avaya’s journey to global HR shared service: Moving from localized HR services to a global shared service model

Abstract

In 2002, Avaya realized the need to move to a global, rather than local, approach to providing its HR services. Here, Michael Donnelly explains how, in partnership with Convergys, it implemented a network of global shared service centres to cut costs, improve speed and accuracy, and turn previously unusable data into actionable business intelligence.

Citation

Donelly, M. (2005), "Avaya’s journey to global HR shared service: Moving from localized HR services to a global shared service model", Strategic HR Review, Vol. 4 No. 2, pp. 20-23. https://doi.org/10.1108/14754390580000590