TY - JOUR AB - Changing the way that career and salary progression decisions are made can be highly emotive. Chris Riley, head of HR at the National Crime Squad, explains how communication and feedback helped the organization implement a competency‐based pay structure that also rewards exceptional performers. VL - 4 IS - 1 SN - 1475-4398 DO - 10.1108/14754390480000578 UR - https://doi.org/10.1108/14754390480000578 AU - Riley Chris PY - 2004 Y1 - 2004/01/01 TI - Rethinking reward at the National Crime Squad T2 - Strategic HR Review PB - Emerald Group Publishing Limited SP - 28 EP - 31 Y2 - 2024/04/25 ER -