TY  - JOUR
AB  - Purpose– The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.Design/methodology/approach– A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end‐users of the buildings.Findings– This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.Research limitations/implications– Future research could focus on developing a performance measurement system from a strategic approach.Practical implications– The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.Originality/value– The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.
VL  - 9
IS  - 3
SN  - 1472-5967
DO  - 10.1108/14725961111148090
UR  - https://doi.org/10.1108/14725961111148090
AU  - Elyna Myeda Nik
AU  - Nizam Kamaruzzaman Syahrul
AU  - Pitt Michael
PY  - 2011
Y1  - 2011/01/01
TI  - Measuring the performance of office buildings maintenance management in Malaysia
T2  - Journal of Facilities Management
PB  - Emerald Group Publishing Limited
SP  - 181
EP  - 199
Y2  - 2024/04/24
ER  -