A Six Sigma quality approach to workplace evaluation

Abstract

This paper reviews post‐occupancy evaluation (POE) research methods and discusses how these methods can be deployed within the context of a Six Sigma quality framework. The paper outlines the importance of conducting POEs to support the creation and management of optimal spaces for office workers. The authors review a variety of existing POE approaches and discuss their approach to using POEs as part of an ongoing quality framework. The results of a pilot programme using their approach, and application of these POE and quality tools, are discussed in this paper.

Citation

O’Neill, M. and Duvall, C. (2005), "A Six Sigma quality approach to workplace evaluation", Journal of Facilities Management, Vol. 3 No. 3, pp. 240-253. https://doi.org/10.1108/14725960510808509