Partnering design and maintenance at State Farm Insurance

Kristi Zook (State Farm Insurance, 112 East Washington, Bloomington, IL 61701, USA)
Steve Spencer (State Farm Insurance, 112 East Washington, Bloomington, IL 61701, USA)

Journal of Facilities Management

ISSN: 1472-5967

Publication date: 1 December 2005


This paper outlines the steps taken by the Interior Design Unit and the Facilities Maintenance Unit to develop a team dynamic and a methodology for defining a company standards programme to be utilised in building projects. The aim is to accent the need for the collaboration of the two units in developing a process ensuring aesthetically pleasing and maintenance‐friendly attributes. The reader will discover proven design/maintenance ideas developed through the partnership that can be applied to their own organisations. The step‐by‐step process utilised by Interior design and Facilities Maintenance to develop a company standard programme is outlined in detail. Vendor/product evaluation, vendor selection, product specifications and timely process review are identified.



Zook, K. and Spencer, S. (2005), "Partnering design and maintenance at State Farm Insurance", Journal of Facilities Management, Vol. 3 No. 4, pp. 338-345.

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Copyright © 2005, Emerald Group Publishing Limited

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