The art of the successful organisational move
Anthony M. Capasso
(Principal, The Facilities Group, 2588 Pendleton Drive, El Dorado Hills, CA 95762, USA; Tel/Fax: +1 916 939 1254; E‐mail: tcapasso@facilitiesgroup.com)
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Abstract
This paper offers an in‐depth guide to the soft skills and techniques required to address the human component of a major organisational move. It discusses the communication tips, tactics and techniques to be used with team members, employees, vendors and customers. In doing so, it will convey an understanding of the human factors that must be addressed to achieve fully the objective of meeting and exceeding employee expectations.
Keywords
Citation
Capasso, A.M. (2003), "The art of the successful organisational move", Journal of Facilities Management, Vol. 2 No. 1, pp. 35-53. https://doi.org/10.1108/14725960410808104
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited