Facility management departments are under constant pressure to adapt to ensure that their primary functions are supported in the best possible way and are aligned with the overall goals of the business. Given the multitude of pressures at work, the speed at which they are forced to adapt is relentless. The question is: How does one ensure employees are able to keep up? This paper describes how FM departments and employees can work together to develop the skills at the pace necessary to achieve this. Many HRM instruments can be used including recruitment and selection, performance reviews, training and career guidance. This paper specifically focuses on one key tool which supports this process: the training plan, and what steps the facility manager has to go through to design, implement and evaluate one which best fits the needs of their operation.
Korsten, A. (2003), "Developing a training plan to ensure employees keep up with the dynamics of facility management", Journal of Facilities Management, Vol. 1 No. 4, pp. 365-379. https://doi.org/10.1108/14725960310808060Download as .RIS
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