TY  - JOUR
AB  - Public Works and Government Services Canada (PWGSC) is the federal department responsible for housing over 190,000 Canadian federal public servants. During Y2K preparations, it became apparent that a single source or form of integrated, emergency response information at the infrastructure level did not exist. A process had to be created and developed that would serve as a single vehicle and source for building‐based emergency response. These preparations for Y2K saw the creation of the Infrastructure Continuity Unit (ICU) and a system for the creation, validation, and maintenance of Infrastructure Continuity Plans (ICPs). An ICP is an event‐management document that contains a series of procedures and protocols to be used during a building‐based incident or disruption of services. The ICU is supported nationally by a network of Regional Coordinators who oversee the gathering of information needed to create ICPs for their own parts of the country. This paper demonstrates how this system, along with the ICU’s recent certification by the Canadian General Standards Board (CGSB) to the ISO 9000 standard, have contributed to the ICU’s success. This paper takes the reader through an in‐depth exploration of the ICU’s processes, methodologies and procedures and demonstrates why, in a post‐September 11th world, the ICU has begun to attract international attention.
VL  - 1
IS  - 4
SN  - 1472-5967
DO  - 10.1108/14725960310808051
UR  - https://doi.org/10.1108/14725960310808051
AU  - Renaud Richard
AU  - Phillips Sarah
PY  - 2003
Y1  - 2003/01/01
TI  - Developing an integrated emergency response programme for facilities: The experience of Public Works and Government Services Canada
T2  - Journal of Facilities Management
PB  - MCB UP Ltd
SP  - 347
EP  - 364
Y2  - 2024/04/25
ER  -